{"id":57,"date":"2025-07-28T13:24:40","date_gmt":"2025-07-28T13:24:40","guid":{"rendered":"https:\/\/7seven.cz\/pojisteni\/?page_id=57"},"modified":"2025-07-28T13:24:40","modified_gmt":"2025-07-28T13:24:40","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/7seven.cz\/pojisteni\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<h2 data-start=\"346\" data-end=\"397\">Reklama\u010dn\u00ed \u0159\u00e1d pro slu\u017eby v oblasti poji\u0161t\u011bn\u00ed<\/h2>\n<p data-start=\"399\" data-end=\"580\"><strong data-start=\"399\" data-end=\"416\">Provozovatel:<\/strong><br data-start=\"416\" data-end=\"419\" \/><a href=\"https:\/\/7seven.cz\/kontakt\/\">7seven.cz<\/a>\/pojisteni<br data-start=\"438\" data-end=\"441\" \/><strong>Petr Vobo\u0159il, jednatel<\/strong><br data-start=\"463\" data-end=\"466\" \/>U Kamenn\u00fdch L\u00e1zn\u00ed 238\/37<br data-start=\"490\" data-end=\"493\" \/>415 01 Teplice<br data-start=\"507\" data-end=\"510\" \/>I\u010cO: 867 52 421<\/p>\n<p data-start=\"399\" data-end=\"580\"><br data-start=\"525\" data-end=\"528\" \/>E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"536\" data-end=\"550\">info@7seven.cz<\/a><br data-start=\"550\" data-end=\"553\" \/>Telefon: +420 777 977 637<\/p>\n<hr data-start=\"582\" data-end=\"585\" \/>\n<h3 data-start=\"587\" data-end=\"611\">1. \u00davodn\u00ed ustanoven\u00ed<\/h3>\n<p data-start=\"613\" data-end=\"903\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb v oblasti poji\u0161t\u011bn\u00ed, zprost\u0159edkov\u00e1n\u00ed pojistn\u00fdch produkt\u016f a poradensk\u00e9 \u010dinnosti provozovatelem, a to v\u010detn\u011b elektronick\u00e9 komunikace prost\u0159ednictv\u00edm webu <strong data-start=\"879\" data-end=\"902\">7seven.cz\/pojisteni<\/strong>.<\/p>\n<p data-start=\"905\" data-end=\"1102\">\u0158\u00e1d je vyhotoven v souladu s ustanoven\u00edmi \u00a7\u202f1810 a n\u00e1sl., \u00a7\u202f1914 a n\u00e1sl. z\u00e1kona \u010d.\u202f89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, a v relevantn\u00edch p\u0159\u00edpadech tak\u00e9 dle z\u00e1kona \u010d.\u202f634\/1992 Sb., o ochran\u011b spot\u0159ebitele.<\/p>\n<hr data-start=\"1104\" data-end=\"1107\" \/>\n<h3 data-start=\"1109\" data-end=\"1135\">2. Rozsah odpov\u011bdnosti<\/h3>\n<p data-start=\"1137\" data-end=\"1169\">Provozovatel odpov\u00edd\u00e1 za to, \u017ee:<\/p>\n<ul data-start=\"1171\" data-end=\"1474\">\n<li data-start=\"1171\" data-end=\"1236\">\n<p data-start=\"1173\" data-end=\"1236\">slu\u017eby budou poskytnuty v dohodnut\u00e9m rozsahu, \u010dase a kvalit\u011b,<\/p>\n<\/li>\n<li data-start=\"1237\" data-end=\"1325\">\n<p data-start=\"1239\" data-end=\"1325\">poradenstv\u00ed bude odborn\u00e9, p\u0159esn\u00e9 a v souladu s aktu\u00e1ln\u00edmi informacemi od poji\u0161\u0165oven,<\/p>\n<\/li>\n<li data-start=\"1326\" data-end=\"1394\">\n<p data-start=\"1328\" data-end=\"1394\">budou nab\u00eddnuty pouze schv\u00e1len\u00e9 a licencovan\u00e9 pojistn\u00e9 produkty,<\/p>\n<\/li>\n<li data-start=\"1395\" data-end=\"1474\">\n<p data-start=\"1397\" data-end=\"1474\">bude v\u017edy jedn\u00e1no v nejlep\u0161\u00edm z\u00e1jmu klienta, bez n\u00e1tlaku a klamav\u00fdch praktik.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1476\" data-end=\"1639\">Reklamaci nelze uplatnit na subjektivn\u00ed nespokojenost s v\u00fd\u0161\u00ed nab\u00eddnut\u00e9ho pojistn\u00e9ho pln\u011bn\u00ed ze strany poji\u0161\u0165ovny, pokud slu\u017eba zprost\u0159edkov\u00e1n\u00ed byla provedena \u0159\u00e1dn\u011b.<\/p>\n<hr data-start=\"1641\" data-end=\"1644\" \/>\n<h3 data-start=\"1646\" data-end=\"1672\">3. Uplatn\u011bn\u00ed reklamace<\/h3>\n<p data-start=\"1674\" data-end=\"1841\">Reklamaci je t\u0159eba uplatnit bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 10 pracovn\u00edch dn\u016f od poskytnut\u00ed slu\u017eby (nap\u0159. uzav\u0159en\u00ed smlouvy, doru\u010den\u00ed n\u00e1vrhu, vy\u0159\u00edzen\u00ed po\u017eadavku).<\/p>\n<p data-start=\"1843\" data-end=\"1911\">V p\u0159\u00edpad\u011b skryt\u00fdch vad b\u011b\u017e\u00ed lh\u016fta od jejich prokazateln\u00e9ho zji\u0161t\u011bn\u00ed.<\/p>\n<p data-start=\"1913\" data-end=\"1938\">Reklamace mus\u00ed obsahovat:<\/p>\n<ul data-start=\"1940\" data-end=\"2162\">\n<li data-start=\"1940\" data-end=\"2019\">\n<p data-start=\"1942\" data-end=\"2019\">identifikaci zak\u00e1zky nebo po\u017eadavku (datum, forma kontaktu, jm\u00e9no klienta),<\/p>\n<\/li>\n<li data-start=\"2020\" data-end=\"2066\">\n<p data-start=\"2022\" data-end=\"2066\">jasn\u00fd a konkr\u00e9tn\u00ed popis vady \u010di pochyben\u00ed,<\/p>\n<\/li>\n<li data-start=\"2067\" data-end=\"2162\">\n<p data-start=\"2069\" data-end=\"2162\">n\u00e1vrh po\u017eadovan\u00e9ho \u0159e\u0161en\u00ed (nap\u0159. oprava dokumentace, dod\u00e1n\u00ed chyb\u011bj\u00edc\u00edho v\u00fdstupu, vysv\u011btlen\u00ed).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2164\" data-end=\"2255\">Reklamace se uplat\u0148uje v\u00fdhradn\u011b <strong data-start=\"2196\" data-end=\"2207\">p\u00edsemn\u011b<\/strong>, ide\u00e1ln\u011b e-mailem na adresu: <strong data-start=\"2237\" data-end=\"2255\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2239\" data-end=\"2253\">info@7seven.cz<\/a><\/strong><\/p>\n<hr data-start=\"2257\" data-end=\"2260\" \/>\n<h3 data-start=\"2262\" data-end=\"2287\">4. Vy\u0159\u00edzen\u00ed reklamace<\/h3>\n<p data-start=\"2289\" data-end=\"2314\">Provozovatel se zavazuje:<\/p>\n<ul data-start=\"2316\" data-end=\"2604\">\n<li data-start=\"2316\" data-end=\"2367\">\n<p data-start=\"2318\" data-end=\"2367\">potvrdit p\u0159ijet\u00ed reklamace do 3 pracovn\u00edch dn\u016f,<\/p>\n<\/li>\n<li data-start=\"2368\" data-end=\"2465\">\n<p data-start=\"2370\" data-end=\"2465\">vy\u0159\u00eddit reklamaci bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f, pokud nebude dohodnuto jinak,<\/p>\n<\/li>\n<li data-start=\"2466\" data-end=\"2604\">\n<p data-start=\"2468\" data-end=\"2508\">v p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace nab\u00eddnout:<\/p>\n<ul data-start=\"2511\" data-end=\"2604\">\n<li data-start=\"2511\" data-end=\"2543\">\n<p data-start=\"2513\" data-end=\"2543\">opravu nebo dopln\u011bn\u00ed slu\u017eby,<\/p>\n<\/li>\n<li data-start=\"2546\" data-end=\"2563\">\n<p data-start=\"2548\" data-end=\"2563\">slevu z ceny,<\/p>\n<\/li>\n<li data-start=\"2566\" data-end=\"2604\">\n<p data-start=\"2568\" data-end=\"2604\">jin\u00e9 p\u0159im\u011b\u0159en\u00e9 vyrovn\u00e1n\u00ed dle dohody.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"2606\" data-end=\"2664\">C\u00edlem je dohoda, transparentnost a spokojenost obou stran.<\/p>\n<hr data-start=\"2666\" data-end=\"2669\" \/>\n<h3 data-start=\"2671\" data-end=\"2697\">5. Odm\u00edtnut\u00ed reklamace<\/h3>\n<p data-start=\"2699\" data-end=\"2749\">Reklamace m\u016f\u017ee b\u00fdt zam\u00edtnuta zejm\u00e9na tehdy, pokud:<\/p>\n<ul data-start=\"2751\" data-end=\"3058\">\n<li data-start=\"2751\" data-end=\"2803\">\n<p data-start=\"2753\" data-end=\"2803\">byla slu\u017eba poskytnuta dle objedn\u00e1vky a bez vad,<\/p>\n<\/li>\n<li data-start=\"2804\" data-end=\"2860\">\n<p data-start=\"2806\" data-end=\"2860\">nedo\u0161lo k \u017e\u00e1dn\u00e9mu pochyben\u00ed ze strany provozovatele,<\/p>\n<\/li>\n<li data-start=\"2861\" data-end=\"2963\">\n<p data-start=\"2863\" data-end=\"2963\">klient opomenul d\u016fle\u017eitou sou\u010dinnost, je\u017e byla podm\u00ednkou slu\u017eby (nap\u0159. nedodan\u00e9 \u00fadaje, dokumenty),<\/p>\n<\/li>\n<li data-start=\"2964\" data-end=\"3058\">\n<p data-start=\"2966\" data-end=\"3058\">vada je zp\u016fsobena samotnou poji\u0161\u0165ovnou nebo t\u0159et\u00ed stranou, kterou provozovatel nekontroluje.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3060\" data-end=\"3063\" \/>\n<h3 data-start=\"3065\" data-end=\"3092\">6. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h3>\n<p data-start=\"3094\" data-end=\"3251\">Tento reklama\u010dn\u00ed \u0159\u00e1d je platn\u00fd a \u00fa\u010dinn\u00fd od <strong data-start=\"3137\" data-end=\"3152\">26. 7. 2025<\/strong>.<br data-start=\"3153\" data-end=\"3156\" \/>Provozovatel si vyhrazuje pr\u00e1vo jeho \u00fapravy v p\u0159\u00edpad\u011b zm\u011bny legislativy nebo intern\u00edch proces\u016f. Provozovatel t\u011bchto webov\u00fdch str\u00e1nek sjedn\u00e1v\u00e1 poji\u0161t\u011bn\u00ed skrze sv\u00e9 obchodn\u00ed partnery.<\/p>\n<p data-start=\"3253\" data-end=\"3375\">V p\u0159\u00edpad\u011b sporu m\u00e1 z\u00e1kazn\u00edk mo\u017enost obr\u00e1tit se na <strong data-start=\"3303\" data-end=\"3344\">\u010ceskou obchodn\u00ed inspekci (<a class=\"\" href=\"http:\/\/www.coi.cz\" target=\"_new\" rel=\"noopener\" data-start=\"3331\" data-end=\"3341\">www.coi.cz<\/a>)<\/strong> za \u00fa\u010delem mimosoudn\u00edho \u0159e\u0161en\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reklama\u010dn\u00ed \u0159\u00e1d pro slu\u017eby v oblasti poji\u0161t\u011bn\u00ed Provozovatel:7seven.cz\/pojisteniPetr Vobo\u0159il, jednatelU Kamenn\u00fdch L\u00e1zn\u00ed 238\/37415 01 TepliceI\u010cO: 867 52 421 E-mail: info@7seven.czTelefon: +420 777 977 637 1. \u00davodn\u00ed ustanoven\u00ed Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb v oblasti poji\u0161t\u011bn\u00ed, zprost\u0159edkov\u00e1n\u00ed pojistn\u00fdch produkt\u016f a poradensk\u00e9 \u010dinnosti provozovatelem, a to &#8230; <a title=\"Reklama\u010dn\u00ed \u0159\u00e1d\" class=\"read-more\" href=\"https:\/\/7seven.cz\/pojisteni\/reklamacni-rad\/\" aria-label=\"\u010c\u00edst v\u00edce o Reklama\u010dn\u00ed \u0159\u00e1d\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":1,"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":58,"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/pages\/57\/revisions\/58"}],"wp:attachment":[{"href":"https:\/\/7seven.cz\/pojisteni\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}