{"id":58,"date":"2025-07-31T05:36:05","date_gmt":"2025-07-31T05:36:05","guid":{"rendered":"https:\/\/7seven.cz\/pc-servis\/?page_id=58"},"modified":"2025-07-31T05:36:05","modified_gmt":"2025-07-31T05:36:05","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/7seven.cz\/pc-servis\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<p data-start=\"304\" data-end=\"499\"><strong data-start=\"304\" data-end=\"345\">Provozovatel webu (zprost\u0159edkovatel):<\/strong><br data-start=\"345\" data-end=\"348\" \/><a href=\"https:\/\/7seven.cz\/pc-servis\/nase-sluzby\/\"><strong>7seven.cz\/pc-servis<\/strong><\/a><br data-start=\"367\" data-end=\"370\" \/>Petr Vobo\u0159il, jednatel<br data-start=\"382\" data-end=\"385\" \/>U Kamenn\u00fdch L\u00e1zn\u00ed 238\/37<br data-start=\"409\" data-end=\"412\" \/>415 01 Teplice<br data-start=\"426\" data-end=\"429\" \/>I\u010cO: 867 52 421<br data-start=\"444\" data-end=\"447\" \/>E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"455\" data-end=\"469\">info@7seven.cz<\/a><br data-start=\"469\" data-end=\"472\" \/>Telefon: +420 777 977 637<\/p>\n<h2 data-start=\"501\" data-end=\"526\">1. \u00davodn\u00ed ustanoven\u00ed<\/h2>\n<p data-start=\"527\" data-end=\"904\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje zp\u016fsob a podm\u00ednky uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) slu\u017eeb poskytovan\u00fdch prost\u0159ednictv\u00edm webov\u00e9 str\u00e1nky <a class=\"\" href=\"https:\/\/7seven.cz\/pc-servis\" target=\"_new\" rel=\"noopener\" data-start=\"673\" data-end=\"731\">https:\/\/7seven.cz\/pc-servis<\/a>, kter\u00e1 funguje jako <strong data-start=\"752\" data-end=\"772\">zprost\u0159edkovatel<\/strong> technick\u00fdch servisn\u00edch slu\u017eeb \u2013 zejm\u00e9na oprav osobn\u00edch po\u010d\u00edta\u010d\u016f, notebook\u016f, mobiln\u00edch telefon\u016f, tablet\u016f a dal\u0161\u00ed drobn\u00e9 elektroniky.<\/p>\n<p data-start=\"906\" data-end=\"1184\">Ve\u0161ker\u00e9 reklamace se t\u00fdkaj\u00ed slu\u017eeb poskytovan\u00fdch <strong data-start=\"955\" data-end=\"986\">partnerskou servisn\u00ed firmou<\/strong>, se kterou m\u00e1 provozovatel uzav\u0159enou spolupr\u00e1ci. Provozovatel nen\u00ed p\u0159\u00edm\u00fdm poskytovatelem oprav, ale pln\u00ed roli <strong data-start=\"1097\" data-end=\"1149\">zprost\u0159edkovatele kontaktu, informac\u00ed a popt\u00e1vek<\/strong> mezi klientem a odborn\u00fdm servisem.<\/p>\n<p data-start=\"1186\" data-end=\"1377\">Tento \u0159\u00e1d je zpracov\u00e1n v souladu s p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi z\u00e1kona \u010d.\u202f89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk (zejm\u00e9na \u00a7\u202f1810 a n\u00e1sl., \u00a7\u202f1914 a n\u00e1sl.), a z\u00e1kona \u010d.\u202f634\/1992 Sb., o ochran\u011b spot\u0159ebitele.<\/p>\n<h2 data-start=\"1379\" data-end=\"1406\">2. Rozsah odpov\u011bdnosti<\/h2>\n<p data-start=\"1407\" data-end=\"1440\">Provozovatel odpov\u00edd\u00e1 pouze za:<\/p>\n<ul data-start=\"1441\" data-end=\"1670\">\n<li data-start=\"1441\" data-end=\"1510\">\n<p data-start=\"1443\" data-end=\"1510\">\u0159\u00e1dn\u00e9 p\u0159ed\u00e1n\u00ed objedn\u00e1vky nebo popt\u00e1vky partnersk\u00e9 servisn\u00ed firm\u011b,<\/p>\n<\/li>\n<li data-start=\"1511\" data-end=\"1568\">\n<p data-start=\"1513\" data-end=\"1568\">zaji\u0161t\u011bn\u00ed komunikace s klientem p\u0159i jej\u00edm zpracov\u00e1n\u00ed,<\/p>\n<\/li>\n<li data-start=\"1569\" data-end=\"1623\">\n<p data-start=\"1571\" data-end=\"1623\">poskytnut\u00ed informac\u00ed o podm\u00ednk\u00e1ch a cen\u00e1ch slu\u017eeb,<\/p>\n<\/li>\n<li data-start=\"1624\" data-end=\"1670\">\n<p data-start=\"1626\" data-end=\"1670\">p\u0159ed\u00e1n\u00ed p\u0159\u00edpadn\u00e9 reklamace partnersk\u00e9 firm\u011b.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1672\" data-end=\"1712\">Partnersk\u00e1 servisn\u00ed firma odpov\u00edd\u00e1 za:<\/p>\n<ul data-start=\"1713\" data-end=\"1822\">\n<li data-start=\"1713\" data-end=\"1763\">\n<p data-start=\"1715\" data-end=\"1763\">kvalitu, rozsah a proveden\u00ed servisn\u00edch slu\u017eeb,<\/p>\n<\/li>\n<li data-start=\"1764\" data-end=\"1822\">\n<p data-start=\"1766\" data-end=\"1822\">odborn\u00e9 vy\u0159\u00edzen\u00ed reklamace dle sv\u00e9 vlastn\u00ed odpov\u011bdnosti.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1824\" data-end=\"1961\">Reklamace slu\u017eeb je v\u017edy posuzov\u00e1na s ohledem na individu\u00e1ln\u00ed rozsah zak\u00e1zky, stav za\u0159\u00edzen\u00ed, a p\u0159irozen\u00e9 technick\u00e9 limity opravitelnosti.<\/p>\n<h2 data-start=\"1963\" data-end=\"1990\">3. Uplatn\u011bn\u00ed reklamace<\/h2>\n<p data-start=\"1991\" data-end=\"2137\">Klient je povinen uplatnit reklamaci bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed vady, a to nejpozd\u011bji do 3 pracovn\u00edch dn\u016f od p\u0159evzet\u00ed opraven\u00e9ho za\u0159\u00edzen\u00ed.<\/p>\n<p data-start=\"2139\" data-end=\"2166\">Reklamace mus\u00ed obsahovat:<\/p>\n<ul data-start=\"2167\" data-end=\"2327\">\n<li data-start=\"2167\" data-end=\"2224\">\n<p data-start=\"2169\" data-end=\"2224\">identifikaci objedn\u00e1vky (datum, jm\u00e9no, typ za\u0159\u00edzen\u00ed),<\/p>\n<\/li>\n<li data-start=\"2225\" data-end=\"2265\">\n<p data-start=\"2227\" data-end=\"2265\">p\u0159esn\u00fd popis vady a d\u016fvod reklamace,<\/p>\n<\/li>\n<li data-start=\"2266\" data-end=\"2327\">\n<p data-start=\"2268\" data-end=\"2327\">po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace (oprava, sleva, jin\u00e9).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2329\" data-end=\"2526\">Reklamace se uplat\u0148uje <strong data-start=\"2352\" data-end=\"2372\">v\u00fdhradn\u011b p\u00edsemn\u011b<\/strong> na e-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2384\" data-end=\"2423\">info@7seven.cz<\/a>, nebo prost\u0159ednictv\u00edm formul\u00e1\u0159e na str\u00e1nce <a class=\"\" href=\"https:\/\/7seven.cz\/pc-servis\" target=\"_new\" rel=\"noopener\" data-start=\"2467\" data-end=\"2525\">https:\/\/7seven.cz\/pc-servis<\/a>.<\/p>\n<h2 data-start=\"2528\" data-end=\"2561\">4. Postup vy\u0159\u00edzen\u00ed reklamace<\/h2>\n<p data-start=\"2562\" data-end=\"2599\">Po obdr\u017een\u00ed reklamace provozovatel:<\/p>\n<ul data-start=\"2600\" data-end=\"2775\">\n<li data-start=\"2600\" data-end=\"2645\">\n<p data-start=\"2602\" data-end=\"2645\">potvrd\u00ed jej\u00ed p\u0159ijet\u00ed do 3 pracovn\u00edch dn\u016f,<\/p>\n<\/li>\n<li data-start=\"2646\" data-end=\"2716\">\n<p data-start=\"2648\" data-end=\"2716\">p\u0159ed\u00e1 reklamaci partnersk\u00e9 firm\u011b, kter\u00e1 provede odborn\u00e9 posouzen\u00ed,<\/p>\n<\/li>\n<li data-start=\"2717\" data-end=\"2775\">\n<p data-start=\"2719\" data-end=\"2775\">informuje klienta o v\u00fdsledku \u0161et\u0159en\u00ed a navr\u017een\u00e9m \u0159e\u0161en\u00ed.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2777\" data-end=\"2878\">Reklamace je vy\u0159\u00edzena nejpozd\u011bji do 30 dn\u016f ode dne jej\u00edho doru\u010den\u00ed, pokud se strany nedohodnou jinak.<\/p>\n<p data-start=\"2880\" data-end=\"2931\">V p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace m\u016f\u017ee b\u00fdt nab\u00eddnuto:<\/p>\n<ul data-start=\"2932\" data-end=\"3064\">\n<li data-start=\"2932\" data-end=\"2971\">\n<p data-start=\"2934\" data-end=\"2971\">op\u011btovn\u00e9 bezplatn\u00e9 odstran\u011bn\u00ed vady,<\/p>\n<\/li>\n<li data-start=\"2972\" data-end=\"2996\">\n<p data-start=\"2974\" data-end=\"2996\">sleva z ceny slu\u017eby,<\/p>\n<\/li>\n<li data-start=\"2997\" data-end=\"3064\">\n<p data-start=\"2999\" data-end=\"3064\">jin\u00e9 p\u0159im\u011b\u0159en\u00e9 \u0159e\u0161en\u00ed (nap\u0159. n\u00e1vrat za\u0159\u00edzen\u00ed do p\u016fvodn\u00edho stavu).<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3066\" data-end=\"3093\">5. Odm\u00edtnut\u00ed reklamace<\/h2>\n<p data-start=\"3094\" data-end=\"3151\">Reklamace m\u016f\u017ee b\u00fdt zam\u00edtnuta v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p>\n<ul data-start=\"3152\" data-end=\"3438\">\n<li data-start=\"3152\" data-end=\"3224\">\n<p data-start=\"3154\" data-end=\"3224\">pokud bylo za\u0159\u00edzen\u00ed opraveno podle p\u0159edem schv\u00e1len\u00e9ho rozsahu prac\u00ed,<\/p>\n<\/li>\n<li data-start=\"3225\" data-end=\"3313\">\n<p data-start=\"3227\" data-end=\"3313\">vada vznikla nespr\u00e1vn\u00fdm zach\u00e1zen\u00edm, mechanick\u00fdm po\u0161kozen\u00edm nebo z\u00e1sahem t\u0159et\u00ed osoby,<\/p>\n<\/li>\n<li data-start=\"3314\" data-end=\"3374\">\n<p data-start=\"3316\" data-end=\"3374\">za\u0159\u00edzen\u00ed bylo po oprav\u011b d\u00e1le upravov\u00e1no nebo rozeb\u00edr\u00e1no,<\/p>\n<\/li>\n<li data-start=\"3375\" data-end=\"3438\">\n<p data-start=\"3377\" data-end=\"3438\">z\u00e1vada nen\u00ed opakovateln\u00e1 nebo se t\u00fdk\u00e1 p\u0159irozen\u00e9ho opot\u0159eben\u00ed.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3440\" data-end=\"3468\">6. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h2>\n<p data-start=\"3469\" data-end=\"3659\">Tento reklama\u010dn\u00ed \u0159\u00e1d je platn\u00fd a \u00fa\u010dinn\u00fd od: <strong data-start=\"3512\" data-end=\"3527\">31. 7. 2025<\/strong>.<br data-start=\"3528\" data-end=\"3531\" \/>Provozovatel si vyhrazuje pr\u00e1vo jej kdykoliv upravit, zejm\u00e9na v souvislosti se zm\u011bnou pr\u00e1vn\u00edch p\u0159edpis\u016f nebo obchodn\u00ed strategie.<\/p>\n<p data-start=\"3661\" data-end=\"3791\">Spot\u0159ebitel m\u00e1 pr\u00e1vo v p\u0159\u00edpad\u011b sporu vyu\u017e\u00edt mo\u017enosti <strong data-start=\"3714\" data-end=\"3737\">mimosoudn\u00edho \u0159e\u0161en\u00ed<\/strong> prost\u0159ednictv\u00edm \u010cesk\u00e9 obchodn\u00ed inspekce (<a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3779\" data-end=\"3789\">www.coi.cz<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Provozovatel webu (zprost\u0159edkovatel):7seven.cz\/pc-servisPetr Vobo\u0159il, jednatelU Kamenn\u00fdch L\u00e1zn\u00ed 238\/37415 01 TepliceI\u010cO: 867 52 421E-mail: info@7seven.czTelefon: +420 777 977 637 1. \u00davodn\u00ed ustanoven\u00ed Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje zp\u016fsob a podm\u00ednky uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) slu\u017eeb poskytovan\u00fdch prost\u0159ednictv\u00edm webov\u00e9 str\u00e1nky https:\/\/7seven.cz\/pc-servis, kter\u00e1 funguje jako zprost\u0159edkovatel technick\u00fdch servisn\u00edch slu\u017eeb \u2013 zejm\u00e9na oprav osobn\u00edch po\u010d\u00edta\u010d\u016f, notebook\u016f, mobiln\u00edch telefon\u016f, &#8230; <a title=\"Reklama\u010dn\u00ed \u0159\u00e1d\" class=\"read-more\" href=\"https:\/\/7seven.cz\/pc-servis\/reklamacni-rad\/\" aria-label=\"\u010c\u00edst v\u00edce o Reklama\u010dn\u00ed \u0159\u00e1d\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-58","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/pages\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":1,"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/pages\/58\/revisions"}],"predecessor-version":[{"id":59,"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/pages\/58\/revisions\/59"}],"wp:attachment":[{"href":"https:\/\/7seven.cz\/pc-servis\/wp-json\/wp\/v2\/media?parent=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}