{"id":62,"date":"2025-07-29T08:30:05","date_gmt":"2025-07-29T08:30:05","guid":{"rendered":"https:\/\/7seven.cz\/pausal\/?page_id=62"},"modified":"2025-07-29T08:51:47","modified_gmt":"2025-07-29T08:51:47","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/7seven.cz\/pausal\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<h2 data-section-id=\"5qxxg5\" data-start=\"75\" data-end=\"129\">\ud83d\udee0 F\u00e9rov\u00e9 podm\u00ednky pro reklamace a \u0159e\u0161en\u00ed probl\u00e9m\u016f<\/h2>\n<p data-start=\"223\" data-end=\"545\">Reklamace nejsou p\u0159\u00edjemn\u00e9 pro \u017e\u00e1dnou stranu \u2013 a pr\u00e1v\u011b proto k\u202fnim p\u0159istupujeme s maxim\u00e1ln\u00ed f\u00e9rovost\u00ed, lidsk\u00fdm p\u0159\u00edstupem a v\u202fsouladu s platnou legislativou. Jako zprost\u0159edkovatel slu\u017eeb spole\u010dnosti Vodafone v\u00e1m pom\u00e1h\u00e1me zajistit ve\u0161ker\u00e9 n\u00e1le\u017eitosti tak, aby bylo v\u0161e vy\u0159e\u0161eno rychle, transparentn\u011b a bez zbyte\u010dn\u00fdch pr\u016ftah\u016f.<\/p>\n<p data-start=\"547\" data-end=\"753\">Tento reklama\u010dn\u00ed \u0159\u00e1d stanovuje jasn\u00e1 pravidla a podm\u00ednky pro uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed, zp\u016fsob \u0159e\u0161en\u00ed reklamac\u00ed a odpov\u011bdnosti za slu\u017eby, kter\u00e9 v\u00e1m byly zprost\u0159edkov\u00e1ny prost\u0159ednictv\u00edm na\u0161\u00ed platformy.<\/p>\n<p data-start=\"755\" data-end=\"1181\">Na\u0161\u00edm c\u00edlem nen\u00ed v\u00e1s od reklamac\u00ed odrazovat, ale b\u00fdt n\u00e1pomocn\u00ed v\u017edy, kdy\u017e se n\u011bco pokaz\u00ed. P\u0159\u00edpadn\u00e9 reklamace, kter\u00e9 se t\u00fdkaj\u00ed poskytovan\u00fdch slu\u017eeb Vodafone (nap\u0159. mobiln\u00ed tarify, datov\u00e9 slu\u017eby, SIM karty, p\u0159ipojen\u00ed k internetu, apod.), se \u0159\u00edd\u00ed obchodn\u00edmi podm\u00ednkami a reklama\u010dn\u00edm \u0159\u00e1dem spole\u010dnosti Vodafone Czech Republic a.s. \u2013 my v\u00e1m v\u0161ak r\u00e1di poskytneme asistenci a p\u0159ed\u00e1me v\u00e1\u0161 po\u017eadavek p\u0159\u00edmo jejich z\u00e1kaznick\u00e9mu odd\u011blen\u00ed.<\/p>\n<h2 data-section-id=\"1p7afp8\" data-start=\"525\" data-end=\"548\">1. \u00davodn\u00ed ustanoven\u00ed<\/h2>\n<p data-start=\"550\" data-end=\"716\">1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed a odpov\u011bdnosti za vady ve vztahu k n\u00e1v\u0161t\u011bvn\u00edk\u016fm webu <strong data-start=\"680\" data-end=\"700\">7seven.cz\/pausal<\/strong>, provozovan\u00e9ho:<\/p>\n<h6 data-start=\"718\" data-end=\"904\"><strong data-start=\"718\" data-end=\"746\">Petr Vobo\u0159il \u2013 <a href=\"https:\/\/7seven.cz\/\">7Seven.cz<\/a><br \/>\n<\/strong><em>&#8211; jednatel a sprost\u0159edkovatel<\/em><\/h6>\n<p data-start=\"718\" data-end=\"904\"><br data-start=\"746\" data-end=\"749\" \/>se s\u00eddlem: U Kamenn\u00fdch L\u00e1zn\u00ed 238\/37, 415 01 Teplice<br data-start=\"800\" data-end=\"803\" \/>I\u010cO: 867 52 421<br data-start=\"818\" data-end=\"821\" \/>e-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"829\" data-end=\"868\">info@7seven.cz<\/a><br data-start=\"868\" data-end=\"871\" \/>(d\u00e1le jen \u201e<strong data-start=\"882\" data-end=\"902\">Zprost\u0159edkovatel<\/strong>\u201c)<\/p>\n<p data-start=\"906\" data-end=\"1092\">1.2 Zprost\u0159edkovatel je provozovatelem marketingov\u00e9ho webu, jeho\u017e c\u00edlem je informovat o nab\u00eddk\u00e1ch a slu\u017eb\u00e1ch spole\u010dnosti <strong data-start=\"1027\" data-end=\"1059\">Vodafone Czech Republic a.s.<\/strong> a jej\u00edho franchisov\u00e9ho partnera.<\/p>\n<p data-start=\"1094\" data-end=\"1371\">1.3 Provozovatel <strong data-start=\"1111\" data-end=\"1170\">nen\u00ed poskytovatelem telekomunika\u010dn\u00edch ani jin\u00fdch slu\u017eeb<\/strong>, kter\u00e9 jsou na str\u00e1nce prezentov\u00e1ny. Ve\u0161ker\u00e9 produkty a slu\u017eby jsou poskytov\u00e1ny v\u00fdhradn\u011b obchodn\u00edm partnerem \u2013 franchisantem spole\u010dnosti Vodafone Czech Republic a.s. (d\u00e1le jen \u201e<strong data-start=\"1348\" data-end=\"1368\">Partner Vodafone<\/strong>\u201c).<\/p>\n<h2 data-section-id=\"qlfkqe\" data-start=\"1373\" data-end=\"1398\">2. Rozsah odpov\u011bdnosti<\/h2>\n<p data-start=\"1400\" data-end=\"1509\">2.1 Zprost\u0159edkovatel <strong data-start=\"1421\" data-end=\"1445\">nen\u00ed smluvn\u00ed stranou<\/strong> mezi koncov\u00fdm z\u00e1kazn\u00edkem a Partnerem Vodafone. Z tohoto d\u016fvodu:<\/p>\n<ul data-start=\"1511\" data-end=\"1739\">\n<li data-start=\"1511\" data-end=\"1585\">\n<p data-start=\"1513\" data-end=\"1585\"><strong data-start=\"1513\" data-end=\"1528\">nezodpov\u00edd\u00e1<\/strong> za kvalitu, dostupnost nebo funk\u010dnost nab\u00edzen\u00fdch slu\u017eeb,<\/p>\n<\/li>\n<li data-start=\"1586\" data-end=\"1664\">\n<p data-start=\"1588\" data-end=\"1664\"><strong data-start=\"1588\" data-end=\"1602\">nevy\u0159izuje<\/strong> reklamace, odstoupen\u00ed od smlouvy ani n\u00e1roky z vadn\u00e9ho pln\u011bn\u00ed,<\/p>\n<\/li>\n<li data-start=\"1665\" data-end=\"1739\">\n<p data-start=\"1667\" data-end=\"1739\"><strong data-start=\"1667\" data-end=\"1681\">nezasahuje<\/strong> do smluvn\u00edho vztahu mezi Partnerem Vodafone a z\u00e1kazn\u00edkem.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1741\" data-end=\"1871\">2.2 Ve\u0161ker\u00e9 n\u00e1roky z vadn\u00e9ho pln\u011bn\u00ed (reklamace) je nutn\u00e9 uplat\u0148ovat p\u0159\u00edmo u Partnera Vodafone, se kter\u00fdm z\u00e1kazn\u00edk uzav\u0159el smlouvu.<\/p>\n<h2 data-section-id=\"shaoij\" data-start=\"1873\" data-end=\"1897\">3. Pr\u00e1va spot\u0159ebitele<\/h2>\n<p data-start=\"1899\" data-end=\"2096\">3.1 Spot\u0159ebitel m\u00e1 pr\u00e1vo uplatnit reklamaci u poskytovatele slu\u017eby dle podm\u00ednek uveden\u00fdch ve smlouv\u011b a dle z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, a z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk.<\/p>\n<p data-start=\"2098\" data-end=\"2325\">3.2 V p\u0159\u00edpad\u011b uzav\u0159en\u00ed smlouvy distan\u010dn\u00edm zp\u016fsobem (nap\u0159. telefonicky \u010di e-mailem) m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo dle \u00a7 1829 ob\u010dansk\u00e9ho z\u00e1kon\u00edku odstoupit od smlouvy do 14 dn\u016f od jej\u00edho uzav\u0159en\u00ed, pokud se nejedn\u00e1 o v\u00fdjimky uveden\u00e9 v \u00a7 1837.<\/p>\n<p data-start=\"2327\" data-end=\"2489\">3.3 Partner Vodafone je povinen vy\u0159\u00eddit reklamaci bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f ode dne jej\u00edho uplatn\u011bn\u00ed, pokud se smluvn\u00ed strany nedohodnou jinak.<\/p>\n<h2 data-section-id=\"1p52zft\" data-start=\"2491\" data-end=\"2531\">4. Jak postupovat v p\u0159\u00edpad\u011b reklamace<\/h2>\n<p data-start=\"2533\" data-end=\"2626\">4.1 Pokud z\u00e1kazn\u00edk zjist\u00ed vadu slu\u017eby nebo nesrovnalost, doporu\u010duje se postupovat n\u00e1sledovn\u011b:<\/p>\n<ul data-start=\"2628\" data-end=\"2883\">\n<li data-start=\"2628\" data-end=\"2745\">\n<p data-start=\"2630\" data-end=\"2745\">kontaktovat <strong data-start=\"2642\" data-end=\"2669\">p\u0159\u00edmo Partnera Vodafone<\/strong>, kter\u00fd smlouvu uzav\u0159el (kontakt je obvykle uveden na smlouv\u011b nebo faktu\u0159e),<\/p>\n<\/li>\n<li data-start=\"2746\" data-end=\"2844\">\n<p data-start=\"2748\" data-end=\"2844\">popsat p\u0159esn\u011b d\u016fvod reklamace, p\u0159\u00edpadn\u011b p\u0159ilo\u017eit d\u016fkazy (nap\u0159. sn\u00edmky obrazovky, fakturu apod.),<\/p>\n<\/li>\n<li data-start=\"2845\" data-end=\"2883\">\n<p data-start=\"2847\" data-end=\"2883\">\u017e\u00e1dat potvrzen\u00ed o p\u0159ijet\u00ed reklamace.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2885\" data-end=\"3056\">4.2 Zprost\u0159edkovatel <strong data-start=\"2906\" data-end=\"2956\">nen\u00ed opr\u00e1vn\u011bn vstupovat do reklama\u010dn\u00edho \u0159\u00edzen\u00ed<\/strong> a nem\u016f\u017ee poskytovat z\u00e1vazn\u00e9 odpov\u011bdi ohledn\u011b smluvn\u00edho vztahu mezi Partnerem Vodafone a z\u00e1kazn\u00edkem.<\/p>\n<h2 data-section-id=\"1c4wmiv\" data-start=\"3058\" data-end=\"3107\">5. Informa\u010dn\u00ed a pomocn\u00e1 role zprost\u0159edkovatele<\/h2>\n<p data-start=\"3109\" data-end=\"3323\">5.1 V p\u0159\u00edpad\u011b pot\u0159eby m\u016f\u017ee Zprost\u0159edkovatel <strong data-start=\"3153\" data-end=\"3178\">poskytnout sou\u010dinnost<\/strong> p\u0159i zaji\u0161t\u011bn\u00ed kontaktu s Partnerem Vodafone, a to na z\u00e1klad\u011b \u017e\u00e1dosti z\u00e1kazn\u00edka. Tato sou\u010dinnost m\u00e1 pouze podp\u016frnou povahu a nen\u00ed pr\u00e1vn\u011b z\u00e1vazn\u00e1.<\/p>\n<p data-start=\"3325\" data-end=\"3365\">5.2 Kontaktn\u00ed \u00fadaje pro p\u0159\u00edpadn\u00e9 dotazy:<\/p>\n<ul data-start=\"3366\" data-end=\"3443\">\n<li data-start=\"3366\" data-end=\"3415\">\n<p data-start=\"3368\" data-end=\"3415\">e-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3376\" data-end=\"3415\">info@7seven.cz<\/a><\/p>\n<\/li>\n<li data-start=\"3416\" data-end=\"3443\">\n<p data-start=\"3418\" data-end=\"3443\">telefon: +420 777 977 637<\/p>\n<\/li>\n<\/ul>\n<h2 data-section-id=\"1i8l267\" data-start=\"3445\" data-end=\"3474\">6. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/h2>\n<p data-start=\"3476\" data-end=\"3610\">6.1 V p\u0159\u00edpad\u011b sporu se z\u00e1kazn\u00edk m\u016f\u017ee obr\u00e1tit na <strong data-start=\"3524\" data-end=\"3552\">\u010ceskou obchodn\u00ed inspekci<\/strong> jako\u017eto org\u00e1n mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f:<\/p>\n<p data-start=\"3612\" data-end=\"3684\"><strong data-start=\"3612\" data-end=\"3639\">\u010cesk\u00e1 obchodn\u00ed inspekce<\/strong><br data-start=\"3639\" data-end=\"3642\" \/>\u0160t\u011bp\u00e1nsk\u00e1 15<br data-start=\"3654\" data-end=\"3657\" \/>120 00 Praha 2<br data-start=\"3671\" data-end=\"3674\" \/><a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3674\" data-end=\"3684\">www.coi.cz<\/a><\/p>\n<p data-start=\"3686\" data-end=\"3849\">6.2 Spot\u0159ebitel m\u016f\u017ee vyu\u017e\u00edt i platformu Evropsk\u00e9 komise pro online \u0159e\u0161en\u00ed spor\u016f na adrese: <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"3777\" data-end=\"3849\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n<h2 data-section-id=\"1i5ori5\" data-start=\"3851\" data-end=\"3877\">7. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h2>\n<p data-start=\"3879\" data-end=\"4013\">7.1 Tento reklama\u010dn\u00ed \u0159\u00e1d je platn\u00fd od: <strong data-start=\"3917\" data-end=\"3946\">[29.07.2025]<\/strong> a tvo\u0159\u00ed ned\u00edlnou sou\u010d\u00e1st pr\u00e1vn\u00edch dokument\u016f webu 7seven.cz\/pausal.<\/p>\n<p data-start=\"4015\" data-end=\"4137\">7.2 Provozovatel si vyhrazuje pr\u00e1vo tento reklama\u010dn\u00ed \u0159\u00e1d kdykoliv zm\u011bnit \u010di aktualizovat v souladu s platnou legislativou.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udee0 F\u00e9rov\u00e9 podm\u00ednky pro reklamace a \u0159e\u0161en\u00ed probl\u00e9m\u016f Reklamace nejsou p\u0159\u00edjemn\u00e9 pro \u017e\u00e1dnou stranu \u2013 a pr\u00e1v\u011b proto k\u202fnim p\u0159istupujeme s maxim\u00e1ln\u00ed f\u00e9rovost\u00ed, lidsk\u00fdm p\u0159\u00edstupem a v\u202fsouladu s platnou legislativou. Jako zprost\u0159edkovatel slu\u017eeb spole\u010dnosti Vodafone v\u00e1m pom\u00e1h\u00e1me zajistit ve\u0161ker\u00e9 n\u00e1le\u017eitosti tak, aby bylo v\u0161e vy\u0159e\u0161eno rychle, transparentn\u011b a bez zbyte\u010dn\u00fdch pr\u016ftah\u016f. Tento reklama\u010dn\u00ed \u0159\u00e1d stanovuje &#8230; <a title=\"Reklama\u010dn\u00ed \u0159\u00e1d\" class=\"read-more\" href=\"https:\/\/7seven.cz\/pausal\/reklamacni-rad\/\" aria-label=\"\u010c\u00edst v\u00edce o Reklama\u010dn\u00ed \u0159\u00e1d\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":3,"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":84,"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/pages\/62\/revisions\/84"}],"wp:attachment":[{"href":"https:\/\/7seven.cz\/pausal\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}