{"id":51,"date":"2025-07-26T15:22:54","date_gmt":"2025-07-26T15:22:54","guid":{"rendered":"https:\/\/7seven.cz\/helpforseniors\/?page_id=51"},"modified":"2025-07-26T15:23:35","modified_gmt":"2025-07-26T15:23:35","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/7seven.cz\/helpforseniors\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<p data-start=\"320\" data-end=\"424\"><strong>Reklama\u010dn\u00ed \u0159\u00e1d<\/strong> pro slu\u017eby poskytovan\u00e9 prost\u0159ednictv\u00edm webu <a class=\"\" href=\"https:\/\/7seven.cz\/helpforseniors\" target=\"_new\" rel=\"noopener\" data-start=\"364\" data-end=\"424\">7seven.cz\/helpforseniors<\/a><\/p>\n<p data-start=\"426\" data-end=\"602\"><strong data-start=\"426\" data-end=\"443\">Provozovatel:<\/strong><br data-start=\"443\" data-end=\"446\" \/>Petr Vobo\u0159il<br data-start=\"458\" data-end=\"461\" \/><strong>7seven.cz\/helpforseniors<\/strong><br data-start=\"485\" data-end=\"488\" \/>U Kamenn\u00fdch L\u00e1zn\u00ed 238\/37<br data-start=\"512\" data-end=\"515\" \/>415 01 Teplice<br data-start=\"529\" data-end=\"532\" \/>I\u010cO: 867 52 421<br data-start=\"547\" data-end=\"550\" \/>E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"558\" data-end=\"572\">info@7seven.cz<\/a><br data-start=\"572\" data-end=\"575\" \/>Telefon: +420 777 977 637<\/p>\n<hr data-start=\"604\" data-end=\"607\" \/>\n<h2 data-start=\"609\" data-end=\"632\">1. \u00davodn\u00ed ustanoven\u00ed<\/h2>\n<p data-start=\"634\" data-end=\"915\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky a postup p\u0159i uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (d\u00e1le jen \u201ereklamace\u201c) v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb na webu <a class=\"\" href=\"https:\/\/7seven.cz\/helpforseniors\" target=\"_new\" rel=\"noopener\" data-start=\"776\" data-end=\"836\">7seven.cz\/helpforseniors<\/a>, zejm\u00e9na v oblasti poradenstv\u00ed, asistence a podpory senior\u016f a jejich bl\u00edzk\u00fdch.<\/p>\n<p data-start=\"917\" data-end=\"1107\">Tento \u0159\u00e1d je vyhotoven v souladu s p\u0159\u00edslu\u0161n\u00fdmi ustanoven\u00edmi z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, zejm\u00e9na \u00a7\u202f1810 a n\u00e1sl., \u00a7\u202f1914 a n\u00e1sl., a z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele.<\/p>\n<hr data-start=\"1109\" data-end=\"1112\" \/>\n<h2 data-start=\"1114\" data-end=\"1139\">2. Rozsah odpov\u011bdnosti<\/h2>\n<p data-start=\"1141\" data-end=\"1173\">Provozovatel odpov\u00edd\u00e1 za to, \u017ee:<\/p>\n<ul data-start=\"1174\" data-end=\"1555\">\n<li data-start=\"1174\" data-end=\"1265\">\n<p data-start=\"1176\" data-end=\"1265\">slu\u017eba byla poskytnuta v souladu s popisem na webu nebo na z\u00e1klad\u011b individu\u00e1ln\u00ed dohody,<\/p>\n<\/li>\n<li data-start=\"1266\" data-end=\"1340\">\n<p data-start=\"1268\" data-end=\"1340\">informace a poradenstv\u00ed jsou poskytnuty v\u010das a bez zbyte\u010dn\u00fdch prodlev,<\/p>\n<\/li>\n<li data-start=\"1341\" data-end=\"1413\">\n<p data-start=\"1343\" data-end=\"1413\">komunikace prob\u00edh\u00e1 eticky, vst\u0159\u00edcn\u011b a s respektem k situaci klienta,<\/p>\n<\/li>\n<li data-start=\"1414\" data-end=\"1467\">\n<p data-start=\"1416\" data-end=\"1467\">je dodr\u017eena ml\u010denlivost a ochrana osobn\u00edch \u00fadaj\u016f,<\/p>\n<\/li>\n<li data-start=\"1468\" data-end=\"1555\">\n<p data-start=\"1470\" data-end=\"1555\">p\u0159\u00edpadn\u00e9 n\u00e1vazn\u00e9 slu\u017eby jsou zaji\u0161t\u011bny prost\u0159ednictv\u00edm ov\u011b\u0159en\u00fdch kontakt\u016f a subjekt\u016f.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1557\" data-end=\"1705\">Reklamaci nelze uplatnit v p\u0159\u00edpad\u011b subjektivn\u00edho nesouladu s v\u00fdsledkem, pokud slu\u017eba byla poskytnuta v deklarovan\u00e9m rozsahu, kvalit\u011b a v dobr\u00e9 v\u00ed\u0159e.<\/p>\n<hr data-start=\"1707\" data-end=\"1710\" \/>\n<h2 data-start=\"1712\" data-end=\"1737\">3. Uplatn\u011bn\u00ed reklamace<\/h2>\n<p data-start=\"1739\" data-end=\"1876\">Klient m\u00e1 pr\u00e1vo uplatnit reklamaci bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do <strong data-start=\"1812\" data-end=\"1832\">5 pracovn\u00edch dn\u016f<\/strong> od poskytnut\u00ed slu\u017eby nebo od zji\u0161t\u011bn\u00ed vady.<\/p>\n<p data-start=\"1878\" data-end=\"1903\">Reklamace mus\u00ed obsahovat:<\/p>\n<ul data-start=\"1904\" data-end=\"2125\">\n<li data-start=\"1904\" data-end=\"1970\">\n<p data-start=\"1906\" data-end=\"1970\">identifikaci slu\u017eby (datum, zp\u016fsob poskytnut\u00ed, jm\u00e9no klienta),<\/p>\n<\/li>\n<li data-start=\"1971\" data-end=\"2025\">\n<p data-start=\"1973\" data-end=\"2025\">konkr\u00e9tn\u00ed a srozumiteln\u00fd popis probl\u00e9mu nebo vady,<\/p>\n<\/li>\n<li data-start=\"2026\" data-end=\"2125\">\n<p data-start=\"2028\" data-end=\"2125\">n\u00e1vrh \u0159e\u0161en\u00ed (nap\u0159. oprava informace, op\u011btovn\u00e9 kontaktov\u00e1n\u00ed, zm\u011bna zprost\u0159edkovan\u00e9 slu\u017eby apod.).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2127\" data-end=\"2213\">Reklamace se uplat\u0148uje <strong data-start=\"2150\" data-end=\"2161\">p\u00edsemn\u011b<\/strong> \u2013 doporu\u010den\u011b e-mailem na adresu: <strong data-start=\"2195\" data-end=\"2213\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2197\" data-end=\"2211\">info@7seven.cz<\/a><\/strong><\/p>\n<hr data-start=\"2215\" data-end=\"2218\" \/>\n<h2 data-start=\"2220\" data-end=\"2244\">4. Vy\u0159\u00edzen\u00ed reklamace<\/h2>\n<p data-start=\"2246\" data-end=\"2271\">Provozovatel se zavazuje:<\/p>\n<ul data-start=\"2272\" data-end=\"2649\">\n<li data-start=\"2272\" data-end=\"2338\">\n<p data-start=\"2274\" data-end=\"2338\">potvrdit p\u0159ijet\u00ed reklamace nejpozd\u011bji do <strong data-start=\"2315\" data-end=\"2335\">3 pracovn\u00edch dn\u016f<\/strong>,<\/p>\n<\/li>\n<li data-start=\"2339\" data-end=\"2444\">\n<p data-start=\"2341\" data-end=\"2444\">vy\u0159\u00eddit reklamaci bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do <strong data-start=\"2397\" data-end=\"2407\">30 dn\u016f<\/strong>, pokud se strany nedohodnou jinak,<\/p>\n<\/li>\n<li data-start=\"2445\" data-end=\"2649\">\n<p data-start=\"2447\" data-end=\"2487\">v p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace nab\u00eddnout:<\/p>\n<ul data-start=\"2490\" data-end=\"2649\">\n<li data-start=\"2490\" data-end=\"2521\">\n<p data-start=\"2492\" data-end=\"2521\">op\u011btovn\u00e9 poskytnut\u00ed slu\u017eby,<\/p>\n<\/li>\n<li data-start=\"2524\" data-end=\"2557\">\n<p data-start=\"2526\" data-end=\"2557\">\u00fapravu nebo dopln\u011bn\u00ed v\u00fdstupu,<\/p>\n<\/li>\n<li data-start=\"2560\" data-end=\"2603\">\n<p data-start=\"2562\" data-end=\"2603\">finan\u010dn\u00ed kompenzaci (je-li relevantn\u00ed),<\/p>\n<\/li>\n<li data-start=\"2606\" data-end=\"2649\">\n<p data-start=\"2608\" data-end=\"2649\">jin\u00e9 p\u0159im\u011b\u0159en\u00e9 \u0159e\u0161en\u00ed dle povahy p\u0159\u00edpadu.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"2651\" data-end=\"2726\">C\u00edlem je zachov\u00e1n\u00ed d\u016fv\u011bry, lidsk\u00e9 \u00farovn\u011b komunikace a spokojenosti klienta.<\/p>\n<hr data-start=\"2728\" data-end=\"2731\" \/>\n<h2 data-start=\"2733\" data-end=\"2758\">5. Odm\u00edtnut\u00ed reklamace<\/h2>\n<p data-start=\"2760\" data-end=\"2806\">Reklamace m\u016f\u017ee b\u00fdt zam\u00edtnuta v p\u0159\u00edpadech, kdy:<\/p>\n<ul data-start=\"2807\" data-end=\"3139\">\n<li data-start=\"2807\" data-end=\"2860\">\n<p data-start=\"2809\" data-end=\"2860\">slu\u017eba byla poskytnuta v pln\u00e9m rozsahu a bez vad,<\/p>\n<\/li>\n<li data-start=\"2861\" data-end=\"2930\">\n<p data-start=\"2863\" data-end=\"2930\">do\u0161lo k nepochopen\u00ed rozsahu slu\u017eby, i kdy\u017e byl spr\u00e1vn\u011b vysv\u011btlen,<\/p>\n<\/li>\n<li data-start=\"2931\" data-end=\"2997\">\n<p data-start=\"2933\" data-end=\"2997\">klient neposkytl pot\u0159ebnou sou\u010dinnost k \u0159\u00e1dn\u00e9mu dod\u00e1n\u00ed slu\u017eby,<\/p>\n<\/li>\n<li data-start=\"2998\" data-end=\"3051\">\n<p data-start=\"3000\" data-end=\"3051\">reklamace je pod\u00e1na opo\u017ed\u011bn\u011b nebo zjevn\u011b \u00fa\u010delov\u011b,<\/p>\n<\/li>\n<li data-start=\"3052\" data-end=\"3139\">\n<p data-start=\"3054\" data-end=\"3139\">probl\u00e9m vznikl \u010dinnost\u00ed t\u0159et\u00edch stran, kter\u00e9 nespadaly pod odpov\u011bdnost provozovatele.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3141\" data-end=\"3144\" \/>\n<h2 data-start=\"3146\" data-end=\"3172\">6. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h2>\n<p data-start=\"3174\" data-end=\"3335\">Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnosti dnem <strong data-start=\"3217\" data-end=\"3232\">26. 7. 2025<\/strong>.<br data-start=\"3233\" data-end=\"3236\" \/>Provozovatel si vyhrazuje pr\u00e1vo na jeho zm\u011bny v p\u0159\u00edpad\u011b \u00faprav legislativy nebo intern\u00edch proces\u016f.<\/p>\n<p data-start=\"3337\" data-end=\"3455\">V p\u0159\u00edpad\u011b sporu m\u00e1 klient pr\u00e1vo obr\u00e1tit se na <strong data-start=\"3383\" data-end=\"3411\">\u010ceskou obchodn\u00ed inspekci<\/strong> (<a class=\"\" href=\"http:\/\/www.coi.cz\" target=\"_new\" rel=\"noopener\" data-start=\"3413\" data-end=\"3423\">www.coi.cz<\/a>) za \u00fa\u010delem mimosoudn\u00edho \u0159e\u0161en\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reklama\u010dn\u00ed \u0159\u00e1d pro slu\u017eby poskytovan\u00e9 prost\u0159ednictv\u00edm webu 7seven.cz\/helpforseniors Provozovatel:Petr Vobo\u0159il7seven.cz\/helpforseniorsU Kamenn\u00fdch L\u00e1zn\u00ed 238\/37415 01 TepliceI\u010cO: 867 52 421E-mail: info@7seven.czTelefon: +420 777 977 637 1. \u00davodn\u00ed ustanoven\u00ed Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky a postup p\u0159i uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (d\u00e1le jen \u201ereklamace\u201c) v r\u00e1mci poskytov\u00e1n\u00ed slu\u017eeb na webu 7seven.cz\/helpforseniors, zejm\u00e9na v oblasti poradenstv\u00ed, asistence a &#8230; <a title=\"Reklama\u010dn\u00ed \u0159\u00e1d\" class=\"read-more\" href=\"https:\/\/7seven.cz\/helpforseniors\/reklamacni-rad\/\" aria-label=\"\u010c\u00edst v\u00edce o Reklama\u010dn\u00ed \u0159\u00e1d\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/pages\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":2,"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/pages\/51\/revisions"}],"predecessor-version":[{"id":53,"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/pages\/51\/revisions\/53"}],"wp:attachment":[{"href":"https:\/\/7seven.cz\/helpforseniors\/wp-json\/wp\/v2\/media?parent=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}