{"id":55,"date":"2025-07-25T12:50:08","date_gmt":"2025-07-25T12:50:08","guid":{"rendered":"https:\/\/7seven.cz\/catering\/?page_id=55"},"modified":"2025-07-25T12:50:08","modified_gmt":"2025-07-25T12:50:08","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/7seven.cz\/catering\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<p data-start=\"365\" data-end=\"533\"><strong data-start=\"365\" data-end=\"382\">Provozovatel:<\/strong><br data-start=\"382\" data-end=\"385\" \/><a href=\"http:\/\/7seven.cz\/catering\">7seven.cz\/catering<\/a><br data-start=\"403\" data-end=\"406\" \/>Petr Vobo\u0159il<br data-start=\"418\" data-end=\"421\" \/>U Kamenn\u00fdch L\u00e1zn\u00ed 238\/37<br data-start=\"445\" data-end=\"448\" \/>415 01 Teplice<br data-start=\"462\" data-end=\"465\" \/>I\u010cO: 867 52 421<br data-start=\"480\" data-end=\"483\" \/>E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"491\" data-end=\"505\">info@7seven.cz<\/a><br data-start=\"505\" data-end=\"508\" \/>Telefon: +420 777 977 637<\/p>\n<hr data-start=\"535\" data-end=\"538\" \/>\n<h3 data-start=\"540\" data-end=\"568\"><strong data-start=\"544\" data-end=\"568\">1. \u00davodn\u00ed ustanoven\u00ed<\/strong><\/h3>\n<p data-start=\"570\" data-end=\"789\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) za slu\u017eby poskytovan\u00e9 provozovatelem v r\u00e1mci cateringov\u00fdch slu\u017eeb i elektronick\u00e9 komunikace prost\u0159ednictv\u00edm webu 7seven.cz\/catering.<\/p>\n<p data-start=\"791\" data-end=\"983\">\u0158\u00e1d je vyhotoven v souladu s ustanoven\u00edmi \u00a7 1810 a n\u00e1sl., \u00a7 1914 a n\u00e1sl. z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, a v relevantn\u00edch p\u0159\u00edpadech dle z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele.<\/p>\n<hr data-start=\"985\" data-end=\"988\" \/>\n<h3 data-start=\"990\" data-end=\"1020\"><strong data-start=\"994\" data-end=\"1020\">2. Rozsah odpov\u011bdnosti<\/strong><\/h3>\n<p data-start=\"1022\" data-end=\"1054\">Provozovatel odpov\u00edd\u00e1 za to, \u017ee:<\/p>\n<ul data-start=\"1056\" data-end=\"1236\">\n<li data-start=\"1056\" data-end=\"1125\">\n<p data-start=\"1058\" data-end=\"1125\">poskytnut\u00e1 slu\u017eba odpov\u00edd\u00e1 sjednan\u00e9mu rozsahu, kvalit\u011b a standardu,<\/p>\n<\/li>\n<li data-start=\"1126\" data-end=\"1173\">\n<p data-start=\"1128\" data-end=\"1173\">slu\u017eby jsou poskytov\u00e1ny profesion\u00e1ln\u011b a v\u010das,<\/p>\n<\/li>\n<li data-start=\"1174\" data-end=\"1236\">\n<p data-start=\"1176\" data-end=\"1236\">suroviny a materi\u00e1l spl\u0148uj\u00ed hygienick\u00e9 a bezpe\u010dnostn\u00ed normy.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1238\" data-end=\"1383\">Reklamaci nelze uplatnit na z\u00e1\u017eitkovou, estetickou nebo subjektivn\u00ed str\u00e1nku slu\u017eby, pokud bylo pln\u011bn\u00ed objektivn\u011b poskytnuto ve sjednan\u00e9m rozsahu.<\/p>\n<hr data-start=\"1385\" data-end=\"1388\" \/>\n<h3 data-start=\"1390\" data-end=\"1420\"><strong data-start=\"1394\" data-end=\"1420\">3. Uplatn\u011bn\u00ed reklamace<\/strong><\/h3>\n<p data-start=\"1422\" data-end=\"1611\">Reklamaci je nutn\u00e9 uplatnit <strong data-start=\"1450\" data-end=\"1476\">bez zbyte\u010dn\u00e9ho odkladu<\/strong>, nejpozd\u011bji do <strong data-start=\"1492\" data-end=\"1512\">3 pracovn\u00edch dn\u016f<\/strong> od realizace akce. V p\u0159\u00edpad\u011b vad, kter\u00e9 nebylo mo\u017en\u00e9 zjistit ihned, b\u011b\u017e\u00ed lh\u016fta od jejich odhalen\u00ed.<\/p>\n<p data-start=\"1613\" data-end=\"1638\">Reklamace mus\u00ed obsahovat:<\/p>\n<ul data-start=\"1640\" data-end=\"1761\">\n<li data-start=\"1640\" data-end=\"1689\">\n<p data-start=\"1642\" data-end=\"1689\">identifikaci objedn\u00e1vky (datum, jm\u00e9no klienta),<\/p>\n<\/li>\n<li data-start=\"1690\" data-end=\"1721\">\n<p data-start=\"1692\" data-end=\"1721\">popis vady a d\u016fvod reklamace,<\/p>\n<\/li>\n<li data-start=\"1722\" data-end=\"1761\">\n<p data-start=\"1724\" data-end=\"1761\">po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1763\" data-end=\"1857\">Reklamace se uplat\u0148uje <strong data-start=\"1786\" data-end=\"1797\">p\u00edsemn\u011b<\/strong>, ide\u00e1ln\u011b na e-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1818\" data-end=\"1857\">info@7seven.cz<\/a><\/p>\n<hr data-start=\"1859\" data-end=\"1862\" \/>\n<h3 data-start=\"1864\" data-end=\"1893\"><strong data-start=\"1868\" data-end=\"1893\">4. Vy\u0159\u00edzen\u00ed reklamace<\/strong><\/h3>\n<p data-start=\"1895\" data-end=\"1920\">Provozovatel se zavazuje:<\/p>\n<ul data-start=\"1922\" data-end=\"2138\">\n<li data-start=\"1922\" data-end=\"1971\">\n<p data-start=\"1924\" data-end=\"1971\">potvrdit p\u0159ijet\u00ed reklamace do 3 pracovn\u00edch dn\u016f,<\/p>\n<\/li>\n<li data-start=\"1972\" data-end=\"2039\">\n<p data-start=\"1974\" data-end=\"2039\">vy\u0159\u00eddit reklamaci do 30 dn\u016f, pokud se s klientem nedohodne jinak,<\/p>\n<\/li>\n<li data-start=\"2040\" data-end=\"2138\">\n<p data-start=\"2042\" data-end=\"2138\">v p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace nab\u00eddnout n\u00e1hradn\u00ed pln\u011bn\u00ed, slevu z ceny nebo p\u0159im\u011b\u0159en\u00e9 od\u0161kodn\u011bn\u00ed.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2140\" data-end=\"2220\">Reklamace se \u0159e\u0161\u00ed dohodou \u2013 c\u00edlem je oboustrann\u00e1 spokojenost a zachov\u00e1n\u00ed d\u016fv\u011bry.<\/p>\n<hr data-start=\"2222\" data-end=\"2225\" \/>\n<h3 data-start=\"2227\" data-end=\"2257\"><strong data-start=\"2231\" data-end=\"2257\">5. Odm\u00edtnut\u00ed reklamace<\/strong><\/h3>\n<p data-start=\"2259\" data-end=\"2305\">Reklamace m\u016f\u017ee b\u00fdt zam\u00edtnuta v p\u0159\u00edpadech, kdy:<\/p>\n<ul data-start=\"2307\" data-end=\"2531\">\n<li data-start=\"2307\" data-end=\"2353\">\n<p data-start=\"2309\" data-end=\"2353\">bylo pln\u011bn\u00ed provedeno p\u0159esn\u011b dle objedn\u00e1vky,<\/p>\n<\/li>\n<li data-start=\"2354\" data-end=\"2426\">\n<p data-start=\"2356\" data-end=\"2426\">z\u00e1vady vznikly vlivem t\u0159et\u00edch osob nebo nespr\u00e1vnou manipulac\u00ed klienta,<\/p>\n<\/li>\n<li data-start=\"2427\" data-end=\"2531\">\n<p data-start=\"2429\" data-end=\"2531\">se reklamace vztahuje na aspekty, kter\u00e9 byly klientovi p\u0159edem sd\u011bleny (nap\u0159. v\u00fdb\u011br surovin, alergeny).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2533\" data-end=\"2536\" \/>\n<h3 data-start=\"2538\" data-end=\"2569\"><strong data-start=\"2542\" data-end=\"2569\">6. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/h3>\n<p data-start=\"2571\" data-end=\"2731\">Tento reklama\u010dn\u00ed \u0159\u00e1d je platn\u00fd a \u00fa\u010dinn\u00fd od: 25. 7. 2025. Provozovatel si vyhrazuje pr\u00e1vo jej aktualizovat v souladu se zm\u011bnou legislativy nebo intern\u00edch proces\u016f.<\/p>\n<p data-start=\"2733\" data-end=\"2857\">V p\u0159\u00edpad\u011b spot\u0159ebitelsk\u00e9ho sporu je mo\u017en\u00e9 vyu\u017e\u00edt mimosoudn\u00ed \u0159e\u0161en\u00ed prost\u0159ednictv\u00edm <strong data-start=\"2816\" data-end=\"2856\">\u010cesk\u00e9 obchodn\u00ed inspekce (<a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2843\" data-end=\"2853\">www.coi.cz<\/a>)<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Provozovatel:7seven.cz\/cateringPetr Vobo\u0159ilU Kamenn\u00fdch L\u00e1zn\u00ed 238\/37415 01 TepliceI\u010cO: 867 52 421E-mail: info@7seven.czTelefon: +420 777 977 637 1. \u00davodn\u00ed ustanoven\u00ed Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (reklamac\u00ed) za slu\u017eby poskytovan\u00e9 provozovatelem v r\u00e1mci cateringov\u00fdch slu\u017eeb i elektronick\u00e9 komunikace prost\u0159ednictv\u00edm webu 7seven.cz\/catering. \u0158\u00e1d je vyhotoven v souladu s ustanoven\u00edmi \u00a7 1810 a n\u00e1sl., &#8230; <a title=\"Reklama\u010dn\u00ed \u0159\u00e1d\" class=\"read-more\" href=\"https:\/\/7seven.cz\/catering\/reklamacni-rad\/\" aria-label=\"\u010c\u00edst v\u00edce o Reklama\u010dn\u00ed \u0159\u00e1d\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-55","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":1,"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":56,"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/pages\/55\/revisions\/56"}],"wp:attachment":[{"href":"https:\/\/7seven.cz\/catering\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}